Privacy Policy

Radical Revive PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://radicalrevive.com/, use our services, or engage with us through other means. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect and process the following types of information about you:

a. Personal Information:

  • Name
  • Contact information (address, phone number, email address)
  • Date of birth
  • Gender
  • Insurance information
  • Medical history and current health information
  • Payment information

b. Usage Information:

  • Details of your visits to our website and the resources you access
  • Information about your device and internet connection (e.g., IP address, browser type, operating system)

2. How We Use Your Information

We use your information for the following purposes:

a. To Provide Services:

  • To schedule and manage your appointments
  • To provide mental health counseling services
  • To process payments and insurance claims

b. Communication:

  • To contact you regarding your appointments and services via email, phone, or text
  • To respond to your inquiries and requests

c. Improvement and Personalization:

  • To improve our website and services
  • To personalize your experience with our services

d. Legal and Regulatory Compliance:

  • To comply with legal obligations and regulatory requirements
  • To protect the rights, property, or safety of Radical Revive PLLC, our clients, or others

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

a. With Service Providers:

  • We may share your information with third-party service providers who perform services on our behalf, such as billing, payment processing, and electronic health record management.

b. Legal Requirements:

  • We may disclose your information if required by law or in response to a legal process, such as a court order or subpoena.

c. Protection of Rights:

  • We may disclose your information to protect the rights, property, or safety of Radical Revive PLLC, our clients, or others.

4. Your Choices and Rights

You have the following rights regarding your personal information:

a. Access and Correction:

  • You may request access to or correction of your personal information by contacting us.

b. Communication Preferences:

  • You may choose how we communicate with you (e.g., email, text, phone) and can opt-out of certain communications by following the instructions in the communication or contacting us directly.

c. Privacy Preferences:

  • You may withdraw your consent for us to use your information for certain purposes by contacting us.

5. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of your information.

6. HIPAA Compliance

We are committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This section explains how we handle your health information:

a. Protected Health Information (PHI):

  • We collect, use, and disclose your PHI only as permitted or required by HIPAA and other applicable laws.
  • Your PHI may be used and disclosed for treatment, payment, and healthcare operations purposes, as well as other purposes permitted by law.

b. Your Rights Under HIPAA:

  • You have the right to request restrictions on certain uses and disclosures of your PHI.
  • You have the right to receive confidential communications of your PHI.
  • You have the right to inspect and copy your PHI.
  • You have the right to request amendments to your PHI.
  • You have the right to receive an accounting of disclosures of your PHI.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Radical Revive PLLC
7362 Remcon Circle, Unit No. 632
El Paso, TX 79912
Phone: (915) 209-7657

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described.